| Sunstone is a browser-based retail banking solution
that helps the bank manage their customers inside the branch.
It’s a system that would alter the manner tellers manage
the transaction process by engaging the clients to
form part of the transaction.
It has a queue manager that enables the branch to
do load balancing of transactions based on defined parameters
such as type of transaction or customer type. The parameters
are interactively managed by the branch on a day to day or
particular hours of the day depending on the customer traffic.
The system aims to:
-
Improve customer reception
-
Streamline capture of transaction details -
Automate load distribution among tellers -
Transaction prioritization based on customizable rules -
Help
monitor customer service experience
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